The DNS server does not answer what to do. The DNS server is not responding. Alternative DNS server

Windows is the most popular OS, used by millions and tens of millions of people all over the planet, but this does not save it from many shortcomings. Among them are frequent breakdowns and errors appearing out of nowhere. Surely each of you has encountered the “dns server is not responding” after starting a PC with a dead battery on the motherboard or waking it up from sleep mode. Windows 7 especially suffers from this problem; if you put your computer to sleep even for a short time, you will immediately see this message when you try to return to work. Let's look at the causes of the problem and how to solve it.

DNS server does not respond in Windows 7, 8, 10: how to fix the error

Now it appears that the DNS server is not responding, but how to fix the error? The easiest way is to simply go into the network settings and diagnose it. The computer itself will tell you what the problem is and try to fix it. Then disconnect from the network and restart it, making a short restart. If the DNS servers do not respond to Windows 7, you can simply unplug the cable. If the DNS server does not respond to Windows 10, and the provider does not know anything, then there is no need to look for a problem in the hardware. Try restarting Windows, because the system itself may block the signal.

What to do first

If the DNS server is not responding and you don't know what to do, don't panic. Fixing the error is not difficult if you follow the instructions:

1. When connecting to the Internet using routers or modems and a similar error appears, restart the device, having previously saved all the settings already made to the maxi network and the DNS address itself. After disconnecting power from the device, wait a minute, then reapply power.
2. After that, restart your computer, and just in case, go into safe mode. It doesn't matter whether you use a modem or not.
3. If you connected the Internet using a router and use wireless technologies, check the speed and operation on other devices. There may be a problem with the modem itself.
4. If you are using a router and you have the opportunity, connect the cable directly to the computer to check whether the problem is software or hardware.
5. Remember the last time everything functioned normally and what you did before the system started displaying an error.

If none of this helps, you will have to run a full system diagnostic, to do this follow the instructions below.

Checking the operation of the DNS Client service

When an error appears that the DNS server is not responding, do not rush to change the Internet settings and check whether the service is functioning in principle. To do this, just press Win + R on your keyboard and enter the command services.msc, which manages, as you might guess, all the services of the system. There, find the management service using the query “DNS client” and go to its properties by right-clicking the mouse. Enable automatic startup, and then start the service if it was not active before. If the service was turned off, then after a simple reboot of your PC everything will fall into place and you will get rid of the problem at the root.

Changing DNS servers in network card settings

After the procedure described above, if it does not help, you should check whether the DNS server address is set correctly. Go to network management and right-click on the required connection, then select “Properties”. There, find the settings and check the path that is specified for the DNS server. If the field is completely empty, contact your provider and clarify whether you need to specify a special IP address, and if so, which one. Then restart the network for the settings to take effect, this should help with the connection. In addition, you can specify Google's DNS servers - this will help if the error is caused by problems with the availability of your ISP's DNS.

Clear DNS cache and reset network settings

If you made any changes to the settings, and initially everything worked well, you need to reset the network settings, and to do this, open the command line. Simply enter the cmd command in the application search, right-click on the found file and open it as administrator. In the window that appears, you will need to enter the following commands (after each command you must press Enter to execute it). After executing all commands, you must restart your computer.

1. ipconfig /flushdns
2. ipconfig /registerdns
3. ipconfig /renew
4. ipconfig /release

This is how we correct all the DNS settings that you changed and solve the problem if the device or resource DNS server does not respond.

DNS server does not respond: TP-link or another router

Sometimes the error “DNS server is not responding” and a problem with wi-fi operation may occur due to a router or router, for example TP-link. In this case, you can try the following simple steps:

• Reboot the router
• Check that the router settings are correct - maybe they are simply wrong
• Reset the router settings and configure it again using the instructions for the router and the data from the agreement with the provider. If the instructions are lost, no problem. Call your provider's support and they will help you remotely reconfigure your router

DNS server does not respond: Rostelecom or another Internet operator

If the Internet does not work and the DNS server does not respond, the operator, for example, Rostelecom, may be to blame. Call your provider and ask if everything is fine with their Internet, if there are any problems, and if their side of the barricade shows that you are connected. Often, it is the provider that causes most of the problems with errors of this kind.

Conclusion

If the DNS server does not respond, do not panic, the error will be fixed in a matter of minutes, and you will be able to enjoy the Internet again. It is enough to check the settings and, as a last resort, call the provider.

Very often people leave comments on the site, from which I take topics for new articles. Recently, a comment was left on an error post that said the error "The server's DNS address cannot be found." The Internet disappears, sites stop opening, and an error appears in the browser stating that the DNS address could not be found. After which the Internet stops working, not a single site opens.

There is such a problem, and the error itself about problems with DNS is very popular. The solutions for all versions of Windows will be the same. It doesn't matter if you have Windows 7, 8, or ten. And it doesn’t matter in which browser the error appears, and for which site. I will show Windows 10 as an example. Let's try to resolve the error “This page could not be opened” or “Cannot access the site”. Typically, the main error message depends on the browser you are using.

Can't find the server's DNS address: what is it?

Before moving on to the solutions, I want to write a few words about the error itself. DNS is needed to resolve website addresses (which we indicate by letters) to digital addresses. Browsers only understand them. Accordingly, when DNS cannot resolve the address, the browser reports an error that the site cannot be opened and writes that it cannot find the DNS address of the server.

The error itself may look different. It all depends on the browser.

As you can see, in the screenshot above I have an error accessing the site youtube.com. It doesn't matter, the error can happen for any site. For example, for vk.com, facebook.com, google.com, yandex.ua, etc. It all depends on the site you wanted to open.

Determining the cause of the DNS error

There may be several reasons why you encountered this error: your Internet provider, problems with the site, an error on the router, or a failure on your computer. It is not difficult to identify them. Let's go in order:

• The problem is on the site side. If you see the error “The server's DNS address cannot be found” when you try to access only one site, but other sites open normally, then most likely the problem is on the side of a specific site. You can just wait a little, or try opening the site from another device (via another connection). If it opens, then try to solve the problem on your device.
• Error with DNS due to Internet provider or router. If you have many devices, and they all fail to open websites and get the same error, then the problem is most likely on the side of the Internet provider, or in the router. To get started, just turn off the router for a minute, turn it on, and check if the error disappears. If not, then connect the Internet directly to your computer (if possible), and try opening sites. If the error persists, contact your Internet provider support.
• The problem is in the computer (laptop). Most likely it is. In this case, on other devices (if any), everything works fine, the sites open. In this case, try following the tips in this article.

What to do and how to fix the error (using Windows 10 as an example)

Let me remind you that the tips are suitable regardless of what Windows you have installed. I advise you to follow the recommendations in the same order.

Checking the DNS Client service

We need to check if the DNS Client service is running and restart it. To do this, right-click on the "Computer" icon (This PC) and select "Manage". Or press the keyboard shortcut Win+R, and run the command compmgmt.msc.

In the new window, select "Services" and find "DNS Client" in the list. Right-click on the service and select "Properties".

Check if the startup status is set to Automatic and click Ok.

Then, right-click on the service again and select "Restart". Restart your computer.

Resetting the DNS cache

If after restarting the service the sites do not open, try resetting the DNS cache. It's very easy to do. Launch Command Prompt. In Windows 10, simply right-click on the Start menu and select “Command Prompt (Admin).” If Windows PowerShell (administrator) is there, launch it. Or we find and launch the command line through the search.

Execute the command ipconfig /flushdns.

Restart your computer and check the result.

Registering an alternative DNS from Google

This method almost always helps. By default, DNS addresses are assigned to us by our Internet service provider. And the problem may lie precisely in them. Therefore, we can register our own static DNS in the properties of our Internet connection on the computer. It's best to use Google's DNS:

They are reliable and work quite quickly. Although, local addresses can process requests faster. But you don’t even have to pay attention to this. A large number of users use DNS addresses from Google. I strongly do not recommend using any other addresses, it can even be dangerous.

Right-click on the Internet connection icon (on the notification panel), and select Network and Sharing Center. Go to the "Change adapter settings" section.

Further attention! Right-click on the connection through which you are connected to the Internet and select "Properties". If your computer is connected via Wi-Fi, then this is a Wireless Network Connection (in Windows 10 - Wireless network). If you just connect via a network cable, then click on “Local Area Connection” (or Ethernet on Windows 10). Also, you may have a high-speed connection, with the name of your provider.

Select the item “IP version 4 (TCP/IPv4)” and click the “Properties” button. Next, put the switch next to “Use the following DNS server addresses” and enter the addresses as shown in the screenshot below.

If the error "Cannot find the server's DNS address" persists, restart your computer and try opening the site again.

1 Try temporarily disabling your antivirus. Perhaps the problem with opening sites appears precisely because of it. Better yet, boot your computer in safe mode and try opening sites in your browser. 2 If the problem occurs on all devices connected to the same router, and changing the DNS helped on one of the devices, then you can change the DNS to addresses from Google in the router settings. Then, all devices will automatically use them. On different routers, this process looks different. These parameters always change on the page with settings for connecting to your provider. On TP-Link it looks like this:

If you have a different router and don’t know how to change, then write the model in the comments, I’ll try to tell you.

3 Reset TCP/IP parameters. Open a command prompt as an administrator, and run the following commands:

netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

Restart your computer and check if it works.

If you have any questions, ask them in the comments. Don’t forget to share new solutions and write about ways that helped you get rid of the error with looking up DNS addresses when surfing the Internet.

The “DNS server is not responding” error may indicate both problems with your computer and more global problems.

Now we will list everything that a user can do in such a difficult situation.

Simple ways to solve the problem

Sometimes a problem that seems very complex can be solved quite simply.

Here's what you need to do from the very beginning:

• Restart your computer. Finding the true cause of this error can be quite difficult. It is quite possible that some operating system parameters are preventing it from connecting to the Internet. Therefore, it is better to start it again.
• Reboot your router. The same goes for the router - some parameters get lost from time to time. You can try to find them and configure them correctly, or you can simply start the system again. The second option is faster. Just unplug the router from the socket and turn it on after a minute.
• If the Internet does not come through the router, but directly through the cable, check its integrity. If possible, it is better to even go up to the roof of the house to see what is wrong with the wires - often, for example, hooligans cut them for some reason. If there is damage somewhere, it is better to replace or isolate this area.
• If you do connect through a router, try connecting directly. This way you can understand what the real problem is. If the connection is restored when connecting directly, try using a different router. This will make it possible to make sure that the problem is really in the old router.
• Just wait a while. It is quite possible that the provider is doing some work or for some other reason the connection is temporarily unavailable. Then you just need to wait a little.

Tip: Call your ISP if you have any problems with the Internet. Now many providers report that, for example, they are carrying out work at your address and after some time (usually the operator says how long) the connection will be restored. Then you can not worry and check your Internet at the specified time.

This is the simplest thing you can do. Most often you have to do something more complex.

Restarting the service

Rebooting the DNS client often helps. This is done as follows:

• Press the “Win” and “R” buttons on your keyboard at the same time, or launch the command window (aka “Run”) from the Start menu. In it, enter the command “services.msc” and click “OK”.

• The operating system services window will open. In the list you need to find the DNS client, right-click on it and select “Properties” in the drop-down window.

• In the properties window, next to “Startup type”, set “Automatic”. Next, click “Start” to restart this service.

• Restart your computer.

This should help. And if nothing has changed, move on to the next way to solve the problem.

Server settings

It happens that certain settings for connecting to the server, for example, its address, are lost. Therefore they need to be corrected.

This is done like this:

• Click on the connection icon in the tray (bottom right) with the right mouse button. In the drop-down menu, select “Network and Sharing Center...”.
• In the window that opens, click “Change settings...” in the left panel.

• On the connection you are using, right-click and select “Properties” from the drop-down menu.
• In the window that opens, left-click once on the item “IP version 4 (TCP/IPv4)”. A little lower, click the “Properties” button.

• To put it simply, there should not be any addresses in the next window. Check the two boxes “Obtain an address automatically”, click “OK”, restart your computer and try to connect again.

If setting the automatic receipt of addresses did not help, try setting the Google server addresses to 8.8.8.8 and 8.8.4.4.

This should be entered as “Preferred DNS Server” and “Alternate DNS Server” respectively.

Clearing cache

When connecting to DNS, a lot of different information is accumulated, in other words, a cache.

You should get rid of it, like any other type of cache.

The same applies to various temporary network parameters.

Fortunately, this can be done very simply - you only need to enter 4 commands:

• ipconfig /flushdns
• ipconfig /registerdns
• ipconfig /renew
• ipconfig /release

They should be entered into the console, which is launched by entering the “cmd” command into the command execution window.

Let us remind you that it opens by pressing the “Win” and “R” buttons.

After entering each command, press Enter to execute it.

Driver Update

In some cases, updating network card drivers helps. This is done as follows:

• From the Start menu, type Driver Manager in the search bar. Run the found program.
• Find the "Network Adapters" section. There may be several devices. It's best to follow these steps for each of them.
• Right-click on the device and select “Update Drivers”.

• In the update window, first select automatic search for drivers. If the necessary files are found, install them. And if all else fails, try finding drivers for the selected device on the Internet. To do this, simply enter a query like “[Device name] drivers.” Then click "Browse this computer for driver software." If the system cannot find them, specify the path to the files manually.

It is advisable to restart your computer after this. But the Internet can be restored even after a regular update.

Disabling utility programs

The computer may have certain programs installed that work with the Internet.

They can use certain ports, some completely block the connection to the Internet or filter or limit it in some way.

For example, many antiviruses have a parental control feature.

It allows you to “detect” in time and not open sites that contain inappropriate materials (pornography, violence, etc.).

Of course, in order to perform this function, the antivirus must have access to the connection.

Another example is a firewall. It literally filters all the materials that reach the user.

But in some cases such programs do not work correctly. For example, they can completely block the Internet, despite the fact that the user did not give them such a task.

Some settings may be lost.

Therefore, all programs that are somehow connected to the Internet should be temporarily disabled.

But it is important not to turn off all of them at once. In this case, you will not be able to find the culprit. It is better to disconnect them one by one and see if the connection is restored.

The antivirus usually turns off easily - right-click on its icon in the tray and select “Exit” or “Disable”. The figure below shows this process for Kaspersky Anti-Virus.

The same goes for many other Internet-related programs. They all involve creating a tray icon.

If this is not the case, go directly to the entire program and look for the shutdown button there.

As for the firewall (aka firewall), to turn it off, do this:

• From the Start menu, open Control Panel.
• In it, open “Windows Firewall”.

Not often, of course, but sometimes users, when trying to access Internet sites, are faced with the fact that the browser installed on the system displays a message stating that the DNS server is not responding. Not every user knows what to do to fix the problem, but there are several simple solutions, which will be discussed further.

Why are DNS servers needed?

First, a little theory. In essence, it is a kind of interpreter that makes it possible to convert numeric addresses of Internet resources into letter designations of domain names.

This saves the user from the complex procedure of remembering and entering the resource address in numerical terms. It's too inconvenient. Many people know that today an address is entered in a line, consisting of letters, numbers and other symbols with an addition in the form of a domain, which looks much simpler in practice.

Possible performance problems

Now let's look at some problems when for some reason the DNS server does not respond. What to do to troubleshoot problems will become clear if you look at the causes of failures.

As a rule, among all the things that can cause failures are problems on the part of the provider, incorrectly set TCP/IP parameters, exposure to viruses, spontaneous changes in parameters by specific software, etc.

DNS server does not respond: what to do (Windows 7)?

The first thing to do when such problems occur is to check the activity of the DNS client. To do this, use the services section, which can be accessed by entering the services.msc command in the Run menu (Win + R).

Here you need to find the line indicating the DNS client and look at the startup type used. The value should be set to automatic. If something else is set, the parameter will have to be changed by right-clicking the menu where the properties line is selected.

But this is not all that can correct the situation if the DNS server does not respond. What to do when a corresponding message appears? You need to check that the TCP/IPv4 parameters are correct (this protocol is the most commonly used). To do this, you will need to enter the network properties section from the network management section. Then open the window for changing adapter properties, specify the desired connection and use the connection properties, where you need to find the appropriate protocol.

When calling its properties, you should look at the set parameters. In most cases, the provider provides automatic value assignment services, but sometimes they need to be entered manually. In the Preferred and Alternate DNS server lines, you simply enter the correct values ​​and save the configuration changes.

The DNS server is not responding: what should I do? Rostelecom

However, even after this the problem may not disappear. In particular, this applies to the Rostelecom provider, which provides its own parameters for configuration. But they may not work, and the system will again issue a warning that the DNS server is not responding. What to do in this case? Use a different (alternative) configuration.

For example, you can rearrange access by specifying the DNS servers of Google services. To do this, in the properties of the above protocol in the server value lines, you need to enter the following parameters: for the preferred one - two digits 8 and two digits 4, for the alternative one - four digits 8. There is nothing wrong with swapping the values ​​for the alternative and preferred server.

Finally, if this option does not work, you can do a complete reset and update the configuration. To do this, use a command line launched at the administrator level, in which the command ipconfig /flushdns is first written, then ipconfig /registerdns, then ipconfig /release, and finally ipconfig /renew. After entering each line, press the Enter key.

Conclusion

It remains to add that at least one of the above solutions will eliminate problems with However, issues related to virus exposure or the fact that some types of software that require constant access to the network can spontaneously change the configuration (for example, when constantly checking licenses) were not considered here. . Here you will have to use completely different methods.

The “DNS server is not responding” error may indicate both problems with your computer and more global problems.

Now we will list everything that a user can do in such a difficult situation.

Simple ways to solve the problem

Sometimes a problem that seems very complex can be solved quite simply.

Here's what you need to do from the very beginning:

• Restart your computer. Finding the true cause of this error can be quite difficult. It is quite possible that some operating system parameters are preventing it from connecting to the Internet. Therefore, it is better to start it again.
• Reboot your router. The same applies - some parameters go wrong from time to time. You can try to find them and configure them correctly, or you can simply start the system again. The second option is faster. Just unplug the router from the socket and turn it on after a minute.
• If the Internet does not come through the router, but directly through the cable, check its integrity. If possible, it is better to even go up to the roof of the house to see what is wrong with the wires - often, for example, hooligans cut them for some reason. If there is damage somewhere, it is better to replace or isolate this area.
• If you do connect through a router, try connecting directly. This way you can understand what the real problem is. If the connection is restored when connecting directly, try using a different router. This will make it possible to make sure that the problem is really in the old router.
• Just wait a while. It is quite possible that the provider is doing some work or for some other reason the connection is temporarily unavailable. Then you just need to wait a little.

Server settings

It happens that certain settings for connecting to the server, for example, its address, are lost. Therefore they need to be corrected.

This is done like this:

• Click on the connection icon in the tray (bottom right) with the right mouse button. In the drop-down menu select " Network Control Center...».
• In the window that opens, click " Change settings…» in the panel on the left.

• On the connection you are using, right-click and select “Properties” from the drop-down menu.
• In the window that opens, left-click once on the item “IP version 4 (TCP/IPv4)”. A little lower, click the “Properties” button.

• To put it simply, there should not be any addresses in the next window. Check two boxes " Receive address automatically", click "OK", restart your computer and try connecting again.

If setting the automatic receipt of addresses did not help, try setting the Google server addresses to 8.8.4.4.

This should be entered as “Preferred DNS Server” and “Alternate DNS Server” respectively.

Clearing cache

When connecting to DNS, a lot of different information is accumulated, in other words, a cache.

You should get rid of it, like any other type of cache.

The same applies to various temporary network parameters.

Fortunately, this can be done very simply - you only need to enter 4 commands:

• ipconfig /flushdns
• ipconfig /registerdns
• ipconfig /renew
• ipconfig /release

They should be entered into the console, which is launched by entering cmd commands to the command execution window.

Let us remind you that it opens by pressing the “Win" and "R" buttons.

After entering each command, press "Enter" to execute it.

Driver Update

In some cases, updating network card drivers helps. This is done as follows:

• In the "Start" menu, enter " Driver Manager" in the search bar. Run the found program.
• Find the section " Network adapters" There may be several devices. It's best to follow these steps for each of them.
• Right-click on the device and select " Update drivers».

• In the update window, first select automatic search for drivers. If the necessary files are found, install them. And if all else fails, try finding drivers for the selected device on the Internet. To do this, simply enter a query like “ [Device name] drivers" Then click " Search for drivers on this computer" If the system cannot find them, specify the path to the files manually.

It is advisable to restart your computer after this. But the Internet can be restored even after a regular update.

Disabling utility programs

The computer may have certain programs installed that work with the Internet.

They can use certain ports, some completely block the connection to the Internet or filter or limit it in some way.

For example, many antiviruses have a parental control feature.

It allows you to “detect” in time and not open sites that contain inappropriate materials (pornography, violence, etc.).

Of course, to perform such a function, you must have access to the connection.

Another example is a firewall. It literally filters all the materials that reach the user.

But in some cases such programs do not work correctly. For example, they can completely block the Internet, despite the fact that the user did not give them such a task.

Some settings may be lost.

Therefore, all programs that are somehow connected to the Internet should be temporarily disabled.

But it is important not to turn off all of them at once. In this case, you will not be able to find the culprit. It is better to disconnect them one by one and see if the connection is restored.

The antivirus usually turns off easily - right-click on its icon in the tray and select “Exit” or “Disable”. The figure below shows this process for.

The same goes for many other Internet-related programs. They all involve creating a tray icon.

If this is not the case, go directly to the entire program and look for the shutdown button there.

As for the firewall (aka firewall), to turn it off, do this:

• In the window that opens, click " Turn Windows Firewall on or off».

• Place two checkboxes next to the items “ Disable Windows Firewall (not recommended)" Click "OK".

As you can see, there is nothing complicated about this.

System rollback

Most likely, one of the recent changes in the operating system led to the lack of connection.

Therefore, it is best to roll back the system to a state when everything was still good.

To complete this task, do this:

• In the Start menu, enter the query “recovery”. You will be able to find the program " System Restore" Launch it.
• In the first window, click "Next".

• Next you will see the available restore points. Rely on the date when everything was fine with the connection. Click on the desired option and click "Next".

• In the next window, click “Finish”, confirm this action and wait for the process to complete.

If there was some kind of glitch in the operating system that prevented it from making the connection, it won't.

In any case, do not be afraid to call the provider and demand that a technician come to you and fix the problem.

This is included in the list of his responsibilities. This is especially true for cases when none of the methods we listed above help.