Asos return of goods: how to make a shipment through Boxberry. Returning goods to Asos via Boxberry: procedure, important nuances Asos defective goods

Even when making a purchase from a well-known online retailer like Asos, there may be a need for a return. Sometimes clothes or shoes do not fit, the buyer does not like the style, the cut of the item, the parcel arrives defective or missing. There are a lot of options, so knowing how to return the purchased product to Asos, the client will save himself from problems without putting in too much effort.

Conditions for returning goods to Asos

In most situations, the buyer pays for the return of the goods to the store. But, if the things that came from Asos turned out to be defective, and the client rightly does not want to spend money on their transportation, it is possible to send the package using Boxberry. Its branches today operate in three hundred and fifty cities of Russia.

Under what conditions will you be able to return your order to the Asos online store:

Return Instruction

When a parcel from Asos received an item of the wrong size or color, or simply defective, the buyer must refuse it and issue a return. This procedure is quite simple - only a few steps are required.

What you need to do to return a product that doesn't fit to Asos:

How is a return processed through Boxberry

Absolutely free return of goods purchased in the Asos online store is carried out when using the services of Boxberry.

How to do it step by step:

1. First of all, enter the data in the return application. Wrap the goods and this document in the package.
2. Take the identity document of the sender.
3. Visit one of the Boxberry transport service points.
4. Arrange shipment of goods.
5. Get an invoice showing the shipment number. It is on it that in the future it will be possible to track the parcel and find out if it returned to the store.

Return tracking

Absolutely in every transport service, the client who issued the return has the opportunity to constantly track the package. It appears due to the assignment of a track number to the shipment. You can even track the return on the Russian Post website.

Return Locations at Asos

The parcel can be sent back using different companies, and the Russian Post is no exception. It is more profitable to send it by packing it in the so-called "small package". The final cost is affected by the weight and dimensions of the shipment.

The item does not have to be placed in the original packaging, the one in which it came with Asos. The main condition is the presence of a return form in the parcel.

Returned clothing or shoes must be in the same condition as when they were received by the buyer. All labels are saved, company employees will check it.

If the shipment is in order, a refund is guaranteed.

Shipping times may vary. It depends on the locality in which the customer of the store lives. The maximum number of days is twenty-one.

ASOS or ASOS is a large online clothing and cosmetics store. Based in the UK. The resource has gained great popularity in Russia. It is explained by convenient delivery conditions, excellent service and an impressive range of European quality products at affordable prices.

Unlike Russian competitors (such as LaModa and Wildberries), ASOS does not have the ability to deliver many items in one order so that the buyer can try on each of them and return to the store what he did not like or did not fit. This is explained by the fact that Asos warehouses are located in the UK, and the cost of shipping things back will be expensive for the resource.

However, the online store is meeting the needs of customers who want to return the goods and get their money back. To issue a return, the buyer needs to know the nuances of this procedure.

What can be returned

Important! It should be borne in mind that:

• Each case is unique and individual.
• Careful study of the issue does not always guarantee a positive outcome of the case. It depends on many factors.

To get the most detailed advice on your issue, you just need to choose any of the proposed options:

The client has 4 weeks from the date of purchase to make a decision. When sending the order back, you must indicate the reason - the amount of compensation paid depends on this. If the goods are returned at the request of the buyer, the store will reimburse only the cost of the item. In the event that the item has a defect - production or appeared during transportation - the user receives back the money for the order and for delivery.

ASOS has the following requirements for the condition of an item to be returned:

• The item (if it is not defective) must not have signs of use and damage caused by the buyer.
• The packaging must be kept. The store does not require that it be intact - of course, the customer will need to unwrap the delivered order. However, it is advisable not to get rid of the original box and wrapper, even if they were damaged during unpacking.
• Items marked with a “+” cannot be returned. This type of goods cannot be returned after being tried on for hygiene reasons (underwear, swimwear, swimming trunks, etc.). There are few such items in the ASOS range, so the risk of receiving a non-returnable item is quite low.
• Exchange of goods for a similar one is not made. If the client needed an item of a different size or color, they will have to wait for the refund and place a new order.

Of course, the thing sent back to the store must have all the labels and accessories.

If the item is part of a set, you will have to return all the items included in it. Resource rules do not allow partial refunds.

How to return an order

The Asos online store accepts orders back in two ways: through Boxberry and by mail. Each of them has its own characteristics.

Through the boxberry

To send an order back to the store using the Boxberry cell network, you need to do the following:

• You can go to the ASOS online store website and process a return in the appropriate section, you can follow the link.

• Fill in the sender's data in English letters.
• Enter information about the order into the application: article numbers of goods, the address to which it was sent, etc. The most convenient way to get this information is from the e-mail that the store sends before delivery.

• Select the appropriate Boxberry cell. On the same page, you will need to describe the reason for the return. An important point: this form is filled in Russian letters. Even the brands of goods and the name of the store will have to be typed in Cyrillic.
• After the return is processed, the system will generate a shipment number, which you will need to enter at the Boxberry point. You can find the nearest Boxberry pickup point to you by following the link.
• The Boxberry employee will need to present the original passport. He may not accept a copy. You can track where your return is on the ASOS website at .

At the point of issue, you can get a branded package or a box for a fee. In order to save money, it is better to pack the sent item yourself. For these purposes, the original ASOS packaging is suitable if it has been cut along the perforation markings. The procedure of registration and sending takes no more than half an hour.

Terms of receiving money - no more than 3 weeks. After the parcel reaches the store, the customer receives an email about the refund.

Via mail

Return of goods can be carried out by mail. In this case, you need to do the following:

• Contact the resource and inform about the intention to return the received goods. If we are talking about marriage - you will need photos of the faulty item. You can contact via:
  • form

Any buyer using the services of virtual counters of online stores faced the issue of returning goods that did not fit in size, turned out to be defective, an order was mistakenly returned to the store.

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The issue has become relevant due to the number of stores, which are becoming more and more, the variety of goods offered, their availability and reasonable prices.

What is the point of sale?

Asos.com is a UK marketplace hosted on the Internet, in fact, a large online store. The trading platform was formed in June 2000. It attracts the attention of customers with a wide range of quality products. Its main advantage was a unique opportunity that allows customers to select all the elements that make up various types of clothing. With the help of the products presented in the store, you can create your own unique image with an individual style.

The store sells branded goods worldwide. The offered products include:

• clothing for men, women,
• cosmetic products, including perfumery;
• bags for various purposes;
• various accessories from different materials.

It presents products that meet the latest fashion trends. The official website of the store Asos.com contains more than 40 thousand items of goods, which are created by modern famous and young designers, along with clothes from the collection of the ASOS brand.

The store gained popularity among customers by providing some services, for example, sending a promo code for a 10% discount to the buyer by e-mail addressing him by name.

The store informs the buyer about the date and time of delivery of the ordered goods, which, at the request of the client, he changes to another date. In addition, here you can view not only things individually, but also fashionable images - sets of individual items.

On the UK trading resource, you can order gifts for loved ones, children, friends. It gives every customer the opportunity to purchase exclusive clothes and accessories for him. An advantageous feature of the trading platform is the provision of discounts, additional bonuses. He makes exclusive offers to new buyers.

The store has a support service that can be contacted for advice on returning goods through:

• a special page posted on the official website, from where the answer comes immediately or within a day;
• social networks "in contact", "Facebook", on which the answer comes in the course of one hour.

Communication, written requests are carried out in Russian, so there is no need to know English.

Return of goods to Asos

The store provides the opportunity to return the goods if the buyer wants. It must be in its original form, with tags, in the package. Shoes should be put in a box from the store.

According to the rules established by Asos, residents of the Russian Federation have the right to return the goods, although there is a restriction on the exchange for them. But each returned product is subject to a thorough inspection, which is carried out during the day.

If the returned goods passed the test, then the money is returned to the bank account.

Otherwise, it is sent back to the buyer. In order to return the goods back, you must comply with certain conditions in force in the online store.

These include:

• package integrity;
• safety of labels, tags;
• product integrity.

Moreover, it must have an impeccable presentation, that is, be clean, neatly folded, not worn. According to the rules, the store does not accept back the product, which has a sign (+) next to the name, but it is very rare. For example, underwear cannot be returned.

According to the rules, the buyer has the right to return the goods to the ASOS store within 28 days, counted from the next day after receiving it. The store offers its customers two ways to return the goods by post or its SKYNET service, the choice of which the buyer makes at his own discretion.

Didn't fit

Many buyers are interested in the question: “how to return a product that for some reason turned out to be unnecessary, the item sent does not sit well on the figure, I didn’t like the color or shape.

If the product ordered in the ASOS store is not suitable for the buyer for any reason, then the return procedure is considered normal. The product is carefully packaged properly in the packaging in which it was sent.

If the packaging has become unusable, then you can put it in an ordinary plastic bag. The store makes the final decision on further actions after checking the returned goods.

Marriage, defects, damage due to the fault of the seller

The procedure for returning defective goods back is carried out upon an appeal, which is drawn up in writing.

It must be sent to the store's support service by choosing the most convenient of the possible methods:

In the appeal, it is necessary to indicate the reason why the product is being returned back to the store, the full name of the product, its article number, defects found, attach a photo that confirms the information.

After some time, a response should come from the store, in which instructions are written explaining further actions. Usually, with minor defects in the goods, the store asks to leave it with the client. If they are significant, then he is asked to return. The store sends a form by which it is sent back. As a rule, postage is indicated on the return form, or a personal discount code is entered into it to place a subsequent order.

After filling in the required documents, the customer sends the return form in Latin letters along with the returned goods. You can also scan the form, then send it and a postal receipt by email to the address of the store. The same should be done if, by mistake, the store sent the wrong product that was ordered.

Decor

When returning the goods back, a cover letter is not required, since according to the instructions of the store, only a consignment note is issued.

The documents

In the parcel with the goods, when the store sends it to the buyer, an “Invoice” document is placed, which is a consignment note. It must be filled out when returning the goods.

When filling out, you must adhere to the following rules:

• in the “Refund” column of the “invoice” invoice, a tick is put in the form of the letter “V”;
• in the “Reason Code” return column, the reason for returning the goods back to the store is indicated, for which a “number” is marked according to the reason. The invoice contains a number of reasons listed sequentially in numbers from 1 to 8;
• in case of loss of documents, you can use the official website of the store, where samples of documents are posted. after printing the necessary document, fill it in Latin letters, put down the date of the order "Order Date", the order number "Order Number".

Sending

The goods are sent through the postal service in the form of a parcel. It is allowed to invest several purchases in it, but each of them must be packed separately and an invoice attached. The parcel can be sent as a regular or registered mail with notification.

All papers are filled in Latin letters, including the address of the recipient.

If you put an order code on the parcel, then the processing process when it is received by the store is slightly accelerated.

Also, two copies of the customs declaration form CN-23 are issued in English, where it is necessary to fill in the fields “From” and “To”. The declaration describes in detail the content of the parcel, the cost of the goods, its quantity, tick the category of departure in the item "Return of goods". At the bottom, in the right corner, put the date and signature.

As usual, it is delivered to its destination within three weeks. The official website of the store contains information with the address where the returned goods are delivered. The cost of postage depends on the weight of the parcel, its type and the presence of a notice.

Refund: terms, delivery compensation

If the store accepts the goods back, it sends a message to the buyer about the timing of receipt of the returned money to the bank. It guarantees the return of the money paid for the purchased goods in the course of 5-10 days, but in practice they arrive in a bank account within two weeks, depending on the bank. The online store "ASOS" returns the money for the purchased goods in full.

The transfer of money is usually notified by a message sent to the buyer's e-mail.

Perhaps one of the most attractive services of the ASOS trading platform is the free delivery of goods and its hassle-free return. The store informs about the conditions of return, its terms, about the payment of compensation in a letter that the buyer receives a few days later.

When returning the goods at the discretion of the buyer, the store does not reimburse the costs of sending it back. If a defective product is returned, the store assumes all costs. He also reimburses the cost of returning an item that was sent by mistake by the store. Payments of reimbursement of costs for delivery, dispatch by the store are made within 48 hours.

To receive compensation for expenses, you need to scan the receipt issued by mail for sending the parcel and send it to the store by e-mail. In this case, shipping costs will be refunded immediately. When sending a return form via mail, the money is transferred after it is received by the store, so the refund procedure is slightly delayed.

Every buyer who makes purchases on the virtual shelves of online stores, at least once in his life, faced with the issue of returning a wrong-sized, defective or mistakenly ordered product back to the store.
Today we will focus on the procedure for returning goods from one of the most popular online store among buyers around the world - ASOS.com.

• Official website of the store:

As a rule, the reasons for the return are either mistakes on the part of the buyer, or from the store.

AT Items can only be returned to the ASOS store within twenty-eight days from the moment the buyer received his package with the order.

Items can only be returned to the ASOS store within 28 days

You can only return the item to the store in the condition in which the buyer received it, that is, in the original packaging, all tags must be in place, not cut off, things must be clean, tidy and not worn.

Remember, each item is carefully checked upon return.

Items with a (+) sign next to their name cannot be returned.

2. Exchange of goods Asos (Asos)

For residents of the Russian Federation, Ukraine and Belarus it is possible only return of goods. Goods are not subject to exchange. If you made a mistake with the size or color of the goods, then you need to make a new order after the return.

All necessary documents for the return of goods - "Invoice" are directly in the parcel with the received order. If you lose these documents, do not be discouraged, you can always get them in the “Personal Account” of a registered user or fill everything in manually.

returned clothes best to send postal service small package by land transport, which will save on shipping, but it is better to send shoes in a parcel.
Note: A small package is an international postal item with samples of goods or small items of a certain size and a maximum weight of up to two kilograms. It can be simple and customized.

Remember that until the return package reaches the warehouse of the ASOS store, the buyer is responsible for its safety.
That is, it is necessary to choose a reliable postal service and pack the parcel so that the goods are not damaged during the journey.

Please note that at ASOS you can put several returns from different orders in one package, packing everything separately in packages and attaching all related documents to each.

It is necessary to take all supporting documents from the postal service about sending the parcel. If suddenly the parcel is delayed in transit for a period of more than twenty-one days from the moment of sending, you will have proof of your dispatch of the parcel for the customer service of the store.
As practice shows, from Russia, depending on the region, parcels are delivered to the UK within twenty-one days.
Store return shipping address: ASOS, Park Spring Road, Grimethorpe, BARNSLEY, S72 7GX UK.

Checking the integrity and safety of the returned goods in the warehouse of the store takes place within 24 hours. After a thorough check of the goods, the store will transfer the money to your account. If any item does not pass the test, it will be sent back to the buyer.

3. Returning the wrong item to Asos

So step by step procedure normal return of goods — due to the buyer(the size did not fit, the style, the wrong color thing, not the village) - looks like this:

- carefully pack the goods back exactly in the same packaging / plastic bag in which the goods came to you in the parcel. If suddenly the packaging is lost, which is not very good, then you need to use a regular plastic bag.

- we take the invoice and in the return column "Refund" we make a mark - a tick (V).

- in the column with the reason for the return "Reason Code" indicate the reason with the corresponding number:
1. in real life, the thing does not look like the picture from the site;
2. ordered (a) several sizes of the same product (more than one);
3. the package arrived later than expected;
4. poor quality/marriage, defects;
5. does not fully correspond to the description on the site;
6. this thing does not suit you (it does not fit you well);
7. received not the item that was ordered in the store;
8. the parcel was damaged during shipment;

– if the documents were lost, after downloading, fill in all the information in Latin letters, and do not forget to indicate the date of the order “Order Date” and the corresponding order number “Order Number”.

Note: For regular returns, no cover letter is required for ASOS store customer service.

- pack the parcel and go to the selected postal service, where, having filled in the necessary shipping documents in Latin, arrange the dispatch of the parcel. If possible, do not forget, since not all postal services allow this, peel off the sticky square with the recipient's address from your return form and stick it on the outside of the package. If you were not allowed to stick it, it's okay, fill in the data in Latin and also add the order code, which is indicated in the lower left corner of the same sticker, which will significantly speed up the process of processing your return.

Shipping cost Sending packages to ASOS is not cheap and usually depends on the weight of the package itself.

Note:in case of a normal return due to the fault of the buyer, the ASOS store, in other cases, like any other online store, does not compensate the buyer for the cost of shipping the return of the goods.

- after the relevant store service checks the return of the goods, the buyer is notified in writing that the funds will be credited to the buyer's bank account within 5-10 business days. But, as practice and reviews of many buyers show, depending on the bank, the money goes to bank accounts within one to two weeks.

4. Returning a Defective Product to Asos

Procedure return of goods through the fault of the ASOS store(defect or marriage of a thing, you were sent the wrong thing that you ordered), differs slightly from the steps we previously described.

In this case, your communication with the representatives of the store will begin with a written request to the store support service in one of the most convenient ways for you: by e-mail [email protected], via the "Contact us" form, or via Twitter or Facebook.

In your letter of appeal, you must indicate the reason (marriage or the wrong product ordered), the full name of the product, the article number, indicate what defects are present and where (either which product was ordered and which one you received) and attach a confirming photo.

Next, you wait for a response from ASOS and follow the recommendations sent: make a return or keep the item for yourself due to minor defects, the store may send you a return form (postage) and / or a personalized discount code for the next order.
After that, you collect the parcel, fill out the necessary documents, as well as the form for the return of postage in Latin and put it in the parcel.

Draw your attention to that you can scan this form and email it along with your postal receipt. In this case, you will be refunded the shipping costs immediately, and if you include the form in the package, then upon its arrival at ASOS.

5. Asos postage refund

In the event that you had to return an item due to the fault of the ASOS store, your postage costs for shipping the goods will be reimbursed by the store.

Finally, I would like to note that the customer service at the ASOS online store is very friendly and competent, do not hesitate to ask them questions that interest you. If, nevertheless, their answer did not satisfy you, you can ask us questions, we are always ready to help you figure it out.

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Similar stores

Online stores daily make our life easier, more comfortable, more diverse. Thanks to their services, we can order goods that are either very few or not available on the open market. At the same time, orders can be made both from domestic stores and from abroad.

However, not everything in working with them is so simple. The main problem is that the product cannot be inspected, touched and understood whether it is suitable or necessary. In this regard, very often the buyer needs to return or exchange the goods. In this article, we will look at the return process using the example of ASOS, a popular portal that sells men's and women's clothing.

What are the rules for returns?

Internet stores operating on the territory of the Russian Federation are subject to a strict set of laws, namely Decree of the Government of the Russian Federation of September 27, 2007 No. 612. In simple terms, and the ASOS online store is no exception.

According to these rules:

• Buyer can return
• Seller pays shipping and return but only if
• Upon return, the buyer
• Preservation not necessary;
• All return items must retain the presentation;
• All return items should not have traces of intervention by the buyer(for example, traces of repair or opening of the product case).

Deadlines for return are also set quite strictly. In total, there are three "boundaries" for the return:

• Before the goods are delivered to the buyer;
• Within 7 days from the moment of receipt, provided that there is documentary evidence of receipt of the goods;
• Within 30 days if such confirmation is not available.

How to return a product?

Returning items to ASOS is very easy as delivery is carried out using the Boxberry system. To start a return, you will need to go to the store's website and complete the return procedure. After that, select the Boxberry item that is convenient for you. Thereafter you will be given a code and a label, which will allow you to track your order, as well as a return form, which will need to be attached to the most returned clothing. After that, all you have to do is contact Boxberry, pack the package, stick a label on it and send it. Don't forget to take your passport.

If you are mailing your purchase, please contact to the Russian Post office. There you only need to indicate that you are sending the package to the UK. Return address: ASOS, Barlby Road, Selby, YO8 5BL, United Kingdom Postcode: YO8 5BL. Don't forget to include a return form with your package.

Refund

ASOS, like most online stores, has a refund system only after the goods have been received and inspected. In this case, money for the purchase can be received no later than three days after the item arrives at the final address. They are transferred to the same account from which the withdrawal took place.

If it happened and you needed to invest your own funds in order to deliver the purchase to the seller, then you can get them. To do this, you can contact the ASOS customer service. Provide evidence that the item is damaged, and you will not only receive a refund, but also compensate for the costs. Moreover, often a defective item is not even asked to be returned.